Cust Serv for Supervisors and Managers
Cust Serv for Supervisors and Managers
Philadelphia, PA
Strong customer service is the cornerstone of any organization. This class is an effective tool that will ensure managers and supervisors are aware of successful customer service practices. You will learn how to create, control, manage, and direct subordinates on how to foster excellent customer se…
Wed, Feb 13 2019
10:00 AM
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Wed, May 15 2019
3:30 PM
PowerPoint for Professionals
PowerPoint for Professionals
Philadelphia, PA
In this class you will learn the basic functions of PowerPoint. The course covers creating new presentations, drawing shapes, inserting images, custom animations and slide views. As a prerequisite, participants need to be familiar with basic PowerPoint and comfortable with Word. Individual attentio…
Monday, August 19 2019
10:00 AM
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12:00 PM
Excel 101
Excel 101
Philadelphia, PA
Microsoft Excel is a spreadsheet application. It has been a very widely applied spreadsheet for Windows, Mac, iOS, and Android platforms. This course is for first time users and people with limited computer experience. The course will include proper use of a computer mouse and keyboard, definition …
Wed, Apr 24 2019
10:00 AM
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Mon, Jul 29 2019
12:00 PM
Reporting and Analysis with Excel
Reporting and Analysis with Excel
Philadelphia, PA
This course is designed to help you utilize excel more efficiently. You will be introduced to organizing data, pivot tables, charts, and formulas like VLOOKUP. Participants are expected to have completed six hours of Excel 102 training. Participants are expected to complete hour (4) hours of traini…
Wed, Aug 14 2019
10:00 AM
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Wed, Aug 28 2019
12:00 PM
Excel 102
Excel 102
Philadelphia, PA
This course is for experienced users who may not regularly use formulas or charts and want to increase their efficiency. The course covers advanced data entry, creating and formatting effective spreadsheets, data extraction, working with large worksheets, and printing. As a prerequisite, participan…
Mon, Aug 6 2018
9:00 AM
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Mon, Aug 5 2019
12:00 PM
Management 101: Managing Conflict for Managers and Supervisors
Management 101: Managing Conflict for Managers and Supervisors
Philadelphia, PA
In this class you will learn how to handle challenging situations with professionalism and confidence. Discover strategies aimed toward managing conflict within your department. In addition this course will discover how to keep unmanaged conflicts, disagreements, and out-of-control emotions from ha…
Tue, Feb 12 2019
1:00 PM
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Thu, May 23 2019
3:30 PM
Coaching Basics for Supervisors and Managers
Coaching Basics for Supervisors and Managers
Philadelphia, PA
This course is designed to help Supervisors and Managers become effective leaders, to get desired results out of employees. In this course you will learn how to create a positive work environment, teambuilding skills, and how to coach employees be the best that they can be. This two and a half hour…
Thu, Feb 28 2019
1:00 PM
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Mon, May 20 2019
12:30 PM
Word for Administrative Professionals
Word for Administrative Professionals
Philadelphia, PA
This course explores advanced functionalities in Word. This fast paced course is for people who regularly work in Word to create documents and reports. The focus of this course is on using templates, inserting tables, charts, screenshots, table of contents, citations, and mail merge. As a prerequis…
Thu, Jul 25 2019
10:00 AM
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Wed, Aug 21 2019
4:00 PM
Performance Evaluation Workshop
Performance Evaluation Workshop
Philadelphia, PA
Annual performance evaluations are essential to employee development. By accurately assessing an employee’s performance you will set clear goals and expectations for the upcoming year. This course will discuss the benefits and challenges of performance evaluations. You will discover what metrics sh…
Wed, May 1 2019
10:00 AM
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Wed, May 22 2019
12:00 PM
Talking Saves Lives
Talking Saves Lives
Philadelphia, PA
Talk Saves Lives is a community-based presentation that covers the general scope of suicide, the research on prevention, and what people can do to fight suicide. Attendees will learn the risk and warning signs of suicide, and how together, we can help prevent it. Talk Saves Lives will be presented …
Thursday, September 26 2019
11:30 AM
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12:15 PM