MASTER
 

Upcoming Events

The Leadership Academy

Coaching Basics for Supervisors and Managers

Philadelphia, PA
This course is designed to help Supervisors and Managers become effective leaders, to get desired results out of employees. In this course you will learn how to create a positive work environment, teambuilding skills, and ... read more

Performance Evaluation Workshop

Philadelphia, PA
Annual performance evaluations are essential to employee development. By accurately assessing an employee’s performance you will set clear goals and expectations for the upcoming year. This course will discuss the benefits... read more

Management 101: Managing Conflict for Managers and Supervisors

Philadelphia, PA
In this class you will learn how to handle challenging situations with professionalism and confidence. Discover strategies aimed toward managing conflict within your department. In addition this course will discover how to... read more
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Past Events

Cust Serv for Supervisors and Managers

Cust Serv for Supervisors and Managers

Philadelphia, PA
Strong customer service is the cornerstone of any organization. This class is an effective tool that will ensure managers and supervisors are aware of successful customer service practices. You will learn how to create, control, manage, and direct subordinates on how to foster excellent customer ...
Wed, Feb 13 2019 10:00 AM Wed, May 15 2019 3:30 PM

Leadership 104: Intermediate Public Speaking

Leadership 104: Intermediate Public Speaking

Philadelphia, PA
This course provides employees with the knowledge and abilities to enhance their presentation skills. In this class you will learn and acquire strategies to help you engage with your audience, build confidence, and to get your point across. Participants will be introduced to writing outlines and ...
Tuesday, May 14 2019 1:30 PM 3:30 PM

Leadership 102: Time Management

Leadership 102: Time Management

Philadelphia, PA
This course is designed for employees looking to improve their time more effectively and effectually to accomplish more throughout the workday. You will be introduced to simple techniques for tackling tasks and spend more time on what matters most. In this course you will learn how to set goals, ...
Fri, Feb 22 2019 10:30 AM Mon, May 13 2019 11:30 AM

Reasonable Suspicion Training

Reasonable Suspicion Training

Philadelphia, PA
* Please note the changes to the dates for this class. The class times listed below are the right verison. Safety is a priority in the PPA workplace. Supervisors and Managers have a role in helping to protect employees and the general public from impaired employees. The purpose of this training ...
Thu, Apr 18 2019 12:30 PM Fri, May 10 2019 4:30 PM

Customer Engagement 102

Customer Engagement 102

Philadelphia, PA
This course is a continuation of Customer Engagement 101. In this course, you continue to learn effective communication, how to handle concerns with empathy and understanding, creation of a positive impression, basic telephone skills, assisting angry customers, and developing and maintaining cust...
Wed, Feb 20 2019 10:45 AM Wed, May 8 2019 12:15 PM

Customer Engagement 101

Customer Engagement 101

Philadelphia, PA
Every employee at the Authority interacts with “customers” on some level. In this course, you will learn the basics of customer service, effective communication, telephone protocols, and maintaining customer service standards. This course is mandatory for all staff. It is available in a 1.5 hour ...
Wed, Feb 20 2019 9:00 AM Wed, May 8 2019 10:30 AM

Personal Development 103: Advanced Effective Interviewing Workshop

Personal Development 103: Advanced Effective Interviewing Workshop

Philadelphia, PA
Personal Development 102 is a prerequisite for this workshop. We will discuss various interviewing processes and techniques to present the best you. This highly interactive workshop will help boost your confidence for your next interview. Participants are expected to complete two (2) hours of tra...
Monday, May 6 2019 1:00 PM 3:00 PM

Leadership 103: Public Speaking

Leadership 103: Public Speaking

Philadelphia, PA
If you’ve struggled with public speaking in the past then this is the class for you, it is filled with techniques that will help you cope with presentation anxiety. In this class you will learn and acquire strategies to help you engage with your audience and to get your point across. This course ...
Monday, April 29 2019 10:00 AM 12:00 PM

Personal Development 102: Effective Interviewing Workshop

Personal Development 102: Effective Interviewing Workshop

Philadelphia, PA
This is an interactive workshop designed for employees who want to advance their careers by interviewing for posted job positions. In this course, you will learn questions commonly asked, interpreting, and developing effective answers, and how to properly prepare for an interview. The workshop wi...
Fri, Feb 22 2019 2:30 PM Thu, Apr 25 2019 3:00 PM

Excel 101

Excel 101

Philadelphia, PA
Microsoft Excel is a spreadsheet application. It has been a very widely applied spreadsheet for Windows, Mac, iOS, and Android platforms. This course is for first time users and people with limited computer experience. The course will include proper use of a computer mouse and keyboard, definitio...
Wednesday, April 24 2019 10:00 AM 12:00 PM
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