MASTER
 

Upcoming Events

The Leadership Academy

Excel 101

Philadelphia, PA
Microsoft Excel is a spreadsheet application. It has been a very widely applied spreadsheet for Windows, Mac, iOS, and Android platforms. This course is for first time users and people with limited computer experience. The... read more
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Past Events

Coaching Basics for Supervisors and Managers

Coaching Basics for Supervisors and Managers

Philadelphia, PA
This course is designed to help Supervisors and Managers become effective leaders, to get desired results out of employees. In this course you will learn how to create a positive work environment, teambuilding skills, and how to coach employees to be the best that they can be. This two-hour cours...
Thursday, February 28 2019 1:00 PM 3:00 PM

Leadership 103: Public Speaking

Leadership 103: Public Speaking

Philadelphia, PA
If you’ve struggled with public speaking in the past then this is the class for you, it is filled with techniques that will help you cope with presentation anxiety. In this class you will learn and acquire strategies to help you engage with your audience and to get your point across. This course ...
Wednesday, February 27 2019 10:00 AM 11:30 AM

Personal Development 101: Presenting the Best You – Refining Your Resume

Personal Development 101: Presenting the Best You – Refining Your Resume

Philadelphia, PA
Your resume is powerful tool that markets YOU.  This one hour workshop is designed to help you improve your resume.  You will be exposed to resume format options.  Expand your knowledge on writing an effective employment objective and create a resume that properly represents you.  This course is ...
Tuesday, February 26 2019 10:00 AM 11:30 AM

Personal Development 102: Effective Interviewing Workshop

Personal Development 102: Effective Interviewing Workshop

Philadelphia, PA
This is an interactive workshop designed for employees who want to advance their careers by interviewing for posted job positions. In this course, you will learn questions commonly asked, interpreting, and developing effective answers, and how to properly prepare for an interview. The workshop wi...
Friday, February 22 2019 2:30 PM 4:00 PM

Leadership 102: Time Management

Leadership 102: Time Management

Philadelphia, PA
This course is designed for employees looking to improve their time more effectively and effectually to accomplish more throughout the workday. You will be introduced to simple techniques for tackling tasks and spend more time on what matters most. In this course you will learn how to set goals, ...
Friday, February 22 2019 10:30 AM 12:00 PM

Leadership 101 PPA: The Mission and Purpose

Leadership 101 PPA: The Mission and Purpose

Philadelphia, PA
This course provides an overview of the Philadelphia Parking Authority. You will learn how the Authority began and how it has evolved, the mission and values of the Authority, the functions, and services the Authority provides, the organizational structure of the Authority, and how the Authority ...
Thursday, February 21 2019 10:00 AM 12:00 PM

Customer Engagement 102

Customer Engagement 102

Philadelphia, PA
This course is a continuation of Customer Engagement 101. In this course, you continue to learn effective communication, how to handle concerns with empathy and understanding, creation of a positive impression, basic telephone skills, assisting angry customers, and developing and maintaining cust...
Wednesday, February 20 2019 10:45 AM 12:15 PM

Customer Engagement 101

Customer Engagement 101

Philadelphia, PA
Every employee at the Authority interacts with “customers” on some level. In this course, you will learn the basics of customer service, effective communication, telephone protocols, and maintaining customer service standards. This course is mandatory for all staff. It is available in a 1.5 hour ...
Wednesday, February 20 2019 9:00 AM 10:30 AM

Finance for Non-Finance Supervisors & Managers

Finance for Non-Finance Supervisors & Managers

Philadelphia, PA
This budgetary course provides an overview of the Philadelphia Parking Authority fiscal year and key budgetary information.  Future leaders will gain a significant understanding of their role within the organization structure, with added details on the financial obligations of the PPA to other go...
Friday, February 15 2019 10:00 AM 1:00 PM

Cust Serv for Supervisors and Managers

Cust Serv for Supervisors and Managers

Philadelphia, PA
Strong customer service is the cornerstone of any organization. This class is an effective tool that will ensure managers and supervisors are aware of successful customer service practices. You will learn how to create, control, manage, and direct subordinates on how to foster excellent customer ...
Wednesday, February 13 2019 10:00 AM 12:00 PM
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